Below are answers to some of the questions we receive most often from customers. Please don't hesitate to contact our office at 262-780-9770 and one of our staff will be happy to assist you with any questions not addressed here.
Question: How do I clear my alarm keypad?
Answer: Enter your 4-digit code and “off” (#1 button) then repeat.
Question: How do I see the status of my alarm system?
Press asterisk on your keypad. It will show any zones that are in fault.
Question: How do I bypass a zone?
Code 6 for bypass and enter 2 or 3-digit zone number
Question: How do I test my alarm system?
Answer: Follow the steps below.
- Put system on test by calling your central station.
- Emergency 24: 800-877-3624 or
- HSMC: 800-933-4762
- Arm your alarm (Code + 2)
- Open and close a door.
- Walk in front of motion detectors/open doors/open windows.
- Make sure all alerts display.
- Disarm (Code + 1)
- Call back to central station and ask for zones they received from your test. If any zones seem to be missing, re-test.
- Once you are satisfied, call central station and request to be placed online again.
Question: No cameras are working. What do I do?
Answer: Follow the steps below.
- Check to see if the system is powered on.
- Try plugging in to a different power source.
- Call service.
Question: Where do I find my Exaq quick start user guide?
Answer: Use this link.
Question: What are your services?
Answer: Listed below are our general services. However, we are known for creative solutions to many safety and security challenges. If you are in search of further information not listed on our site, please call our office and we will be happy to assist you.
Question: How do I request service online?
Answer: Go to this form.
Question: How do I get a new passcode?
Answer: Go to passcodes.
Question: Do you provide services for commercial and residential security?
Answer: At Engineered Security Solutions, we specialize in commercial security systems. We do not provide residential security services. According to data gathered by Insureon, 8.8% of small businesses experienced burglary or theft in 2016. If you're seeking top-tier business security systems, we're just a call or click away.
Question: Do you provide security solutions for schools and universities?
Answer: Yes! In addition to providing business security systems for private companies of all sizes, we also offer commercial security solutions for educational facilities. Engineered Security Solutions is considered to be a Wisconsin leader in commercial security, providing cutting-edge technology for industrial and municipal organizations, law enforcement, financial institutions, non-profit organizations, property management companies, and schools throughout the state.
Question: Do you offer remote assistance?
Answer: We understand that our customers want to take every possible precaution during this time. Depending on the commercial security systems and the web browsers used, we can service these systems both remotely and in the field. If you have a need for remote assistance and monitoring, please contact us directly.
Question: Do you work with all industries?
Answer: If you're in need of a commercial surveillance camera or security system, we can help. We service municipalities, law enforcement agencies, educational facilities, financial institutions, non-profits, property management companies, and countless others. Contact us directly to learn more about how we can support your goals.
Question: Do you offer gun detection?
Answer: Above all else, we want to keep our clients safe. In addition to the commercial surveillance cameras and security systems we provide, we also offer gun detection capabilities. We provide a number of other security solutions driven by artificial intelligence, as well.
Question: Can we use existing infrastructure and equipment?
Answer: You may be worried that investing in commercial security systems will require you to replace all of your existing equipment and infrastructure. In many cases, we're able to build on your existing elements to create a better system without waste. Contact us for a free consultation to learn more.